Queuing

If you can not walk or stand, you do not have to queue up and wait in a line.

If the Attendee owns a disabled ID card stating the signs handicapped ("aG"), blind ("Bl") or helpless ("H"), if the Attendee is handicapped (eg after an operation or because of a broken foot or similar) or if the Attendee relies on a wheelchair, then the attendee is not required to queue themselves at all for our events.

They instead can obtain a priority access ticket for any event at the ConOps info desk in advance. With this ticket, the Queue Management Security Group will let them enter directly into the respective event at the command doors open.

Of course, these regulations also apply to documents issued or equivalent issued abroad. If there are any further questions or if there is a special case not mentioned here, simply write a message to our Awareness & Inclusion Team at https://help.eurofurence.org/contact/. We are happy to help you as much as possible.

Seating

Every show and event is accessible with a wheelchair.

We normally have special seats/places reserved for physically handicapped Attendees and wheelchair users. Please ask any member of the Queue Management Security Group about them at the respective event. If you want to know more about the accessibility of the venue, please visit their website.

Flashing lights

Some of our events, like the dances and the main shows (i.e. opening ceremony), may include flashing lights.

Venue

The Congress Center Hamburg provides barrier-free access. Every room is accessible by wheelchair and there are 18 disabled parking spaces in total. You can find more detailed information about the accessibility of the CCH on their website.

The Dealers' Den

The Dealers’ Den is a lively and bustling area with priority access for attendees with mobility and standing limitations. However, the Dealers' Den can sometimes be crowded, noisy, and filled with various scents. If you need assistance, please reach out to the Dealers' Den Team at the Dealers' Den Help Desk or the Eurofurence Security near the entrance. For more information on how we are striving to make the Dealers' Den' a wonderful experience for everyone, including those with specific needs, visit our Visiting Dealers Den' page.

Quiet Room

If you're in need of some silence or rest, you can use the Quiet Room. It's a place where you can spend time away from noise, light, big crowds and other stimuli.

It's important to keep this place a quiet space, so please follow the rules. You can find them in the room and in the Conbook. For locations, please check the Conbook or the map in the App.

Service animal

Due to their rules of house, dogs (those without zippers) and other pet animals are generally not allowed on the premises of the CCH (Convention Center Hamburg).

The only exception to this rule are fully certified assistant dogs (such as seeing-eye dogs / guide dogs), for which the attendee and their dog are certified according to the German Assistenzhundeverordnung (AHundV) and can provide the photo ID and certificate according to Att. 9 AHundV. Only valid certifications will be accepted. Certifications for assistant dogs have to be verified on site only at the CCH info desk.

Without verification by the CCH, access to the CCH with pet animals is not permitted. Bringing a dog or any other pet animal to the CCH in violation of their rules of house will very likely lead to a stay away order of the CCH, in which case the attendee will also be expelled from the Eurofurence convention.

Accompanying person

We provide free entry for one accompanying person if the accompanied individual truly needs assistance. This can i.e. be demonstrated by the "B" symbol on the disability ID card and a brief explanation of why an accompanying person is necessary.

Please send us this proof via our contact form at https://help.eurofurence.org/contact/reg

Of course, these regulations also apply to documents issued abroad or equivalent documents. If you have any further questions or a special case not mentioned here, please let us know, and we will be happy to help you as much as possible.

Gender-neutral bathrooms

There are gender-neutral bathrooms available. They will be labeled as such at the venue.

Sign language interpretation

Currently, we cannot provide sign language interpretation for our events. If you are in need of interpretation, please let us know anyway, so we can work on it in the future. Send an e-mail to awareness@eurofurence.org.

We try to have subtitles for some of our main shows. But we cannot guarantee them for every event yet.

Website

Eurofurence strives to make its websites accessible.

This website is predominantly accessible. The requirements of WCAG 2.2 AA are largely met from a technical point of view.

Still, we have some points, that are not accessible or hardly accessible. We strive to eliminate those remaining barriers.

• Modals are not accessible using only keyboard navigation.
• The menu does not expand while only using keyboard navigation.
• The graphics for the nose count are not accessible for some people with certain disabilities.